If you’re sure you’re up to date on your water bill (don’t laugh, this has been a reason for calls to plumbers more than once), the first step is to check with your neighbors. If you find that they also don’t have water, this would indicate a municipal water supply problem. Call your city water provider to check on an ETA for restoration.

If it’s isolated to one single sink, it’s likely a calcium build up and you should wait until a plumber arrives.


A series of issues could cause this. If it’s clogged due to hard stool or obstruction, there is a shut-off valve on the left-hand side of most standard residential toilets. Turn that until the water is off to isolate that problem until your plumber can arrive. If that doesn’t work, find the main water shut-off to the house, typically near the front yard hose bib (where you hook up your garden hose).


If your water heater is leaking from the tank, there’s an isolation valve on the top right-hand side of the water heater, near where the water comes into the water heater. Turn that off and wait for your plumber to arrive.

If there’s no hot water, it could be a breaker that needs resetting until a plumber can arrive to diagnose it further.


In the event of a burst or leaking pipe, the best thing you can do is turn off the main water shut-off valve to your house while you wait for your plumber to arrive. This is usually located in your front yard near your hose bib (where you hook up your garden hose).


Stop running all water in the house and stop using all toilets until your plumber arrives. If you’re able to get to it, also turn off the main water shut-off valve going into your house. This is usually located in your front yard near your hose bib (where you hook up your garden hose).


Symptoms of a clogged sink are usually going to be caused by hair and debris in the pop-up assembly. Stop using the sink while waiting for your plumbing expert to arrive.


Tipping a plumber is not required, but is super nice.


A couple of dos and don’ts for when you call a plumber.

Don’t try to fix the issue yourself. This could make things worse and wind up costing you more in the long run.

Do clean up the affected area(s) around where your plumber will be working.


Hydro-jetting uses water to clear slow or blocked drains. Basically pressure washing drains to be spotless from grease, debris, and roots. Typically, the pressure being used is from 500 psi to 4,000 psi…up to 12 gallons of water per minute.


Absolutely. Hydro-jetting is a state-of-the-art technology that works exactly as it was designed. Whether it’s a kitchen line that keeps backing up or a main sewer line with roots, hydro-jetting is a much better option than just using a drain machine to clear the line. It’s faster and more efficient.